Patient Representative

Monday–Friday, 8:00 AM – 5:00 PM

About the role

Greets, instructs, and schedules patients; registers patients into the computer system and determines their insurance benefits. Serves as a liaison between patient and clinical support staff.

Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous, and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information in the medical record.
• Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Collects payments and enters charges into the computer system.
• Registers new patients into the computer system and verifies all patients’ addresses, telephone numbers, and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Demonstrates proficiency with medical office technology systems.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determines and inputs daily balance of charges and receipts as assigned by the Office Manager.
• Follows established policies and procedures; adheres to OSHA Regulations.
• Works with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Supports clinic efficiency and cohesion.

Requirements

• High school education or equivalent.
• Strong communication skills with consistent incorporation of judgement and discretion.
• Working knowledge of medical terminology and coding preferred.
• Previous two years in a front office using medical management software preferred.
• Typing or data entry at 40 WPM.

Skills

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Physical demands

• Frequent mobility and/or sitting required for extended periods of time.
• Some bending and stooping required.
• Occasional lifting up to 50 pounds of boxes of paper.
• Manual dexterity to operate office technology.
• Eyesight correctable to 20/20 to read numbers, policies, and computer terminals.
• Hearing within normal range for telephone use.

Working conditions

• Work is performed in an office environment and requires both desk and counter work.
• Frequent contact with employees and outside agencies.
• Continual patient contact may involve dealing with angry and upset people.

Benefits

• Medical, dental, and vision insurance.
• Matched retirement plan.
• Employee wellness program.

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our network includes more than 92 ambulatory clinics, an urgent care clinic, and a virtual care service (MethodistNOW).