Patient Representative

About the role

This position is incentive eligible. At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Join our team as a Patient Representative with CareNow and be a champion of patient care.

Responsibilities

• Check-in patients in a timely manner and ensure all Web Check-in procedures are followed.
• Answer phone calls to the clinic and provide information or refer questions to others as needed.
• Verify insurance timely and accurately.
• Ensure the occupational client’s preference card is followed and occupational procedures are reviewed.
• Review all patient paperwork to ensure completeness and collect necessary insurance/demographic information.
• Complete the Daily Balance Checklist after each shift, ensuring all forms of payment are accounted for and documented.

Requirements

• 1 year of clinical experience in a patient care setting is preferred.
• Obtain BLS certification within 30 days of start (required).
• Strong customer service skills.
• Ability to work with multiple computer programs.

Potential Military Occupational Specialist matches include these Army MOS codes: 68A, 68B, 68D, 68F, 68G, 68H, 68J, 68K, 68L, 68M, 68N, 68Q, 68S, 68U, 68V, 68W, 68X, 68Y. Potential Air Force AFSC Codes: 4A0X1, 4A1X1, 4A2X1, 4H0X1, 4J0X1, 4P0X1, 4V0X1.

Benefits

CareNow offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.