Patient Relationship Manager, Patient Engagement

Recruitment Fraud Alert: OPEN Health only communicates through email addresses ending in @openhealthgroup.com, @ascelhealth.com or verified LinkedIn profiles. We will never ask for payment, request personal information early in the process, or send checks for equipment. If you’re unsure about a message, please visit our official careers page or contact us directly. Patient Relationship Manager | Patient Engagement Job Summary The Patient Engagement practice at OPEN Health offers thought leadership in the development and execution of patient engagement strategy for biotech and pharmaceutical companies developing therapies for diseases. Our clients seek to go beyond patient education to achieve broad patient activation and engagement. The Patient Relationship Manager serves as a dedicated partner to Patient Ambassadors, guiding and supporting them throughout their journey with empathy, honesty, and responsibility. This role focuses on building authentic relationships while ensuring compliant, seamless, and positive experiences that elevate program success and strengthen trust. Essential Duties & Responsibilities Recruit, screen, and assess patient Ambassadors to ensure program fit and readinessLead onboarding, deployment, and training of Ambassadors, ensuring confidence and comfort in their roleManage contracting, payment processes, booking travel and compliance oversight with accuracy and careProvide consistent coaching, engagement, and support to Ambassadors throughout their journeyAct as the primary point of contact, ensuring patient communications align with brand guidelinesSupport cross-functional coordination to ensure smooth program executionAnticipate patient needs and proactively address challenges, removing burdens where possible Experience, Skills, And Qualifications Bachelor’s or master’s degree, preferably in marketing, patient advocacy, social work, or healthcarePrevious patient engagement experience with a biopharmaceutical company or patient engagement agency preferred Strong interpersonal skills with an empathic and compassionate communication styleAbility to build and maintain trusted relationships with patients and AmbassadorsStrong organizational skills with the ability to manage multiple priorities and adhere to tight timelinesComfortable collaborating with remote teams and stakeholdersBasic understanding of legal, regulatory, and compliance guidelines related to patient engagement and pharmaceutical industry standardsSuperior communication skills (both written and verbal) and a proven ability to communicate effectivelyProficiency in Microsoft Office (Excel, Word, PowerPoint). Travel Requirements As required by business needs About OPEN Health At OPEN Health, we connect visionary minds, pioneering science, and advanced technology to drive real impact. By uniting people, science, and technology, we activate new opportunities for biopharma innovation. Our expertise across medical affairs and market access unlocks faster, smarter routes to market. We are committed to improving patient outcomes worldwide. To learn more, visit www.openhealthgroup.com. OPEN Health. The right combination to unlock possibilities. What We Offer As a global organization, OPEN Health is committed to supporting our employees and their families through a comprehensive benefits program Competitive pay, generous paid vacation, holidays and more, across all our locationsOngoing training and development opportunities which foster and shape your individual career pathAn active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility programThe opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeingDiverse, inclusive culture that encourages you to bring your whole self to work If we sound like the sort of business environment in which you would thrive, then we would love to hear from you. OPEN Health does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.