Patient Relations Representative

Duties

1. Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
2. Schedule, confirm, and cancel office appointments as patients call in.
3. Work on referrals and import demographics from patient portal.
4. Pick up voicemail messages on a daily basis.
5. Verify patients' health plan benefits & obtain authorization, if needed.
6. Aid patients with questions and/or concerns regarding procedures.
7. Request medical records from doctors and hospitals.
8. Call-in new prescriptions and refills and obtain authorization if necessary.
9. Obtain lab results including stat requests.
10. Other duties as assigned.

    Requirements

    • High school diploma or GED equivalent
    • 2+ years medical administration experience (desired)
    • Bilingual (English/Spanish) required

    Qualifications

    • Competitive compensation
    • Comprehensive benefits package
    • Discretionary profit-sharing with employer contributions of 0% - 4%
    • Tickets at Work program providing discounts on concerts, travel, movies, and more

    Benefits

    • Medical
    • Dental
    • Vision
    • Spending Accounts
    • Life / AD&D
    • Disability
    • Critical Illness
    • Hospital Indemnity
    • Legal
    • Identity Theft
    • Pet
    • 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees

    Pay

    Competitive compensation

    Schedule

    No weekends or evenings – Monday thru Friday

    Benefits

    • Paid holidays and paid time off
    • Rapidly growing team with opportunities for advancement
    • Benefits package