Patient Relations Representative

About the role

Gastro Health is seeking a Full-Time Patient Relations Representative to join our collaborative team of coworkers and providers. This role offers consistent hours and opportunities for career advancement within a rapidly growing organization.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from the patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients' health plan benefits and obtain authorization if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call in new prescriptions and refills, and obtain authorization if necessary.
• Obtain lab results, including stat requests.
• Other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• 2+ years of medical administration experience desired.
• Bilingual (English/Spanish) preferred.

Benefits

• 401(k) retirement plan with employer Safe Harbor Non-Elective Contributions of 3%.
• Discretionary profit-sharing contributions of up to 4%.
• Health insurance with employer contributions to HSAs and HRAs.
• Dental insurance.
• Vision insurance.
• Flexible spending accounts.
• Voluntary life insurance.
• Voluntary disability insurance.
• Accident insurance.
• Hospital indemnity insurance.
• Critical illness insurance.
• Identity theft insurance.
• Legal insurance.
• Paid time off and paid holidays.
• Discounts at local fitness clubs and through AT&T.
• Access to Tickets at Work for discounts on concerts, travel, movies, and more.

Schedule

Monday through Friday, with no weekends or evenings.

Pay

Competitive compensation.