Patient Relations Representative

Duties

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients' health plan benefits & obtain authorization, if needed.
• Aid patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call-in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

Requirements

• A high school degree or GED is required for this position.
• One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
• Dependability and punctuality is required.
• Must be able to work between the hours of 8:00 am and 5:00 pm.
• Preferred: Bilingual (English/Spanish).
• Sitting – 100%; Computer (input patient info); Telephone usage (speaking with patient or referral Physician).

Qualifications

Preferred: Bilingual (English/Spanish) preferred.

Skills

N/A

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Spending Accounts, Life / AD&D, Disability, Accident Critical Illness, Hospital Indemnity, Legal, Identity Theft, Pet, 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees, Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees.
• Tickets at Work program providing discounts on concerts, travel, movies, and more.

Pay

Competitive compensation.

Schedule

Rapidly growing team with opportunities for advancement; No weekends or evenings – Monday thru Friday.