Patient Relations Representative
About the role
Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
Responsibilities
- Answer all incoming calls and route them to appropriate personnel; take messages and send tasks, as necessary.
- Schedule, confirm, and cancel office appointments as patients call in.
- Cook up all aspects of hospital consults called in.
- Schedule recall appointments.
- Manage use of telephone service.
- Reschedule no-show appointments.
- Pick up voicemail messages on a daily basis, every hour on the hour.
- Maintain coverage to reflect correct information for the day.
- Other duties as assigned.
Requirements
- A high school diploma or GED equivalent
- 2+ years medical administration experience preferred
- eClinicalWorks (eCW) experience desired
Qualifications
- Competitive compensation
- Benefits package including:
- 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
- Discretionary profit-sharing contributions of up to 4%
- Health insurance
- Employer contributions to HSAs and HRAs
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Voluntary life insurance
- Voluntary disability insurance
- Accident insurance
- Hospital indemnity insurance
- Critical illness insurance
- Identity theft insurance
- Legal insurance
- Pet insurance
- Paid time off
- Discounts at local fitness clubs
- Discounts at AT&T
Benefits
- Tickets at Work program providing discounts on concerts, travel, movies, and more
Pay
Competitive compensation
Schedule
No weekends or evenings – Monday thru Friday
Skills
N/A
Benefits
- 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
- Discretionary profit-sharing contributions of up to 4%
- Health insurance
- Employer contributions to HSAs and HRAs
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Voluntary life insurance
- Voluntary disability insurance
- Accident insurance
- Hospital indemnity insurance
- Critical illness insurance
- Identity theft insurance
- Legal insurance
- Pet insurance
- Paid time off
- Discounts at local fitness clubs
- Discounts at AT&T
Location
Click here to learn more about the location.
About the company
Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.
Equal opportunity
We thank you for your interest in joining our growing Gastro Health team!