Patient Relations Representative
Gastro Health · Lake Worth, FL · 1 wk ago
HealthcarePart-time
Duties
- Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
- Schedule, confirm, and cancel office appointments as patients call in.
- Work on referrals and import demographics from patient portal.
- Pick up voicemail messages on a daily basis.
- Verify patients health plan benefits & obtain authorization, if needed.
- Aid patients with questions and/or concerns regarding procedures.
- Request medical records from doctors and hospitals.
- Call-in new prescriptions and refills and obtain authorization if necessary.
- Obtain lab results including stat requests.
- Other duties as assigned.
Requirements
- A high school diploma or GED equivalent.
- Two or more years of medical administration experience preferred.
- Bilingual (English/Spanish) required.
Benefits
- Medical
- Dental
- Vision
- Spending Accounts
- Life / AD&D
- Disability
- Accident
- Critical Illness
- Hospital Indemnity
- Legal
- Identity Theft
- Pet
- 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
- Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees
Additional Information
We participate in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.