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Patient Relations Rep II - Multispecialty

Medical College of Wisconsin · Menomonee Falls, WI · 1 wk ago
HealthcareFull-time

Primary Responsibilities

  • Verify insurance information, deductibles, and co-payments for various clinic services.
  • Document verified insurance information in Department’s triage software program.
  • Answer incoming calls, take appropriate messages, and transfer to appropriate areas.
  • Document in electronic medical record and other software tools essential to the clinic.
  • Diffuse irate customers and employ sound judgment to ensure best possible public relations.
  • Investigate and resolve customer concerns.
  • Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (IDX, Epic).
  • Cook up multiple appointments efficiently for the program using a patient-centric scheduling model.
  • Triage more complex patient inquiries to more senior level staff as appropriate.
  • Perform related clerical functions such as maintaining patient accounts, data entry, and filing.
  • Develop understanding of MCW clinic locations and affiliate facilities, including directions to and within associated buildings.
  • Look up information in tables and lists; provide information appropriately.

Qualifications

Appropriate experience may be substituted for education on an equivalent basis. Minimum Required Education: High School Diploma. Minimum Required Experience: 1 year customer service experience. Preferred Experience: Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred.

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously. Work is performed in an environmentally controlled environment. Sensory Acuity Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Knowledge – Skills – Abilities

  • Clerical
  • Administration and Management
  • Computers and Electronics
  • Customer and Personal Service
  • English Language
  • Coordination
  • Active Listening
  • Reading Comprehension
  • Service Orientation
  • Social Perceptiveness
  • Extent Flexibility
  • Static Strength
  • Rate Control
  • Response Orientation
  • Wrist-Finger Speed

Benefits

  • Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
  • Flexible Spending options
  • 403B Retirement Package
  • Competitive Vacation and Paid Holidays offered
  • Tuition Reimbursement
  • Paid Parental Leave
  • Employee & Family Assistance Program (EFAP)
  • Pet Insurance
  • On campus Fitness Facility, offering onsite classes
  • Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

About the Role

Under general supervision, assist patients with routine scheduling and registration inquiries. Provide customer service using basic knowledge of organization policies and procedures.

Skills

  • Insurance knowledge
  • Customer contact
  • Computer skills
  • Verbal communication
  • Problem-solving

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