Patient Relations Rep II - MultiSpecialty
Medical College of Wisconsin · Wauwatosa, WI · 4 days ago
HealthcareFull-time
Primary Responsibilities
- Verify insurance information, deductible amounts, and co-payment requirements for various clinic services via telephone or online contact.
- Document verified insurance information in Department’s triage software program.
- Takes incoming calls, takes appropriate messages, and transfers to appropriate areas.
- Documents in electronic medical record and other software tools essential to the clinic.
- Diffuse irate customers and employ sound judgment to ensure best possible public relations.
- Investigate and resolve customer concerns.
- Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic).
- Cook up multiple appointments efficiently for the program such as appointments for providers, chiropractors, physical and occupational therapy as well as procedures using a patient-centric scheduling model.
- Triage more complex patient inquiries to more senior level staff as appropriate.
- Perform related clerical functions such as maintaining patient accounts, data entry, and filing.
- Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings.
- Look up information in tables and lists; provide information appropriately.
Knowledge – Skills – Abilities
- Clerical
- Administration and Management
- Computers and Electronics
- Customer and Personal Service
- English Language
- Coordination
- Active Listening
- Reading Comprehension
- Service Orientation
- Social Perceptiveness
- Extent Flexibility
- Static Strength
- Rate Control
- Response Orientation
- Wrist-Finger Speed
Qualifications
- Appropriate experience may be substituted for education on an equivalent basis.
- Minimum Required Education: High School Diploma
- Minimum Required Experience: 1 year customer service experience
- Preferred Experience: Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred