Patient Relations Rep - Patient Safety and Quality

Responsibilities

• Demonstrates strong verbal and written communication skills
• Demonstrates the ability to assess situations, identify key issues and plan appropriate course of action
• Demonstrates ability to facilitate communication between patients, visitors, staff, physicians and administration
• Demonstrates ability to adhere to Centers for Medicare/Medicaid Services guidelines for grievance resolution

Requirements

• College Degree: Baccalaureate Degree in a Human Services related field: Education, Social Work, Psychology, Public Relations, Nursing or a related field preferred at hire.
• Experience in a hospital patient care related field
• Knowledge of hospital organization, policies, departments and personnel needs
• Skilled in investigation, research, documentation, listening, reporting, problem solving, interpersonal relations and stress management
• Possess working knowledge of medical and legal terms, court procedures, medical record guidelines and hospital policy and procedure process
• Computer operations, letter writing, typing and email use (Microsoft Office Applications, Midas and Epic)
• Commission as an Ohio Notary Public or obtain commission within 6 months of employment
• Ability to mediate and de-escalate conflict and confrontation
• Knowledge of and adherence to HIPAA privacy laws and requirements

Qualifications

Must have critical thinking, excellent listening skills and ability to multi-task and prioritize multiple high priority tasks