Patient Relations Rep II - Multispecialty

Primary Responsibilities

• Verify insurance information, deductibles, and co-payments for various clinic services.
• Document verified insurance information in Department’s triage software program.
• Takes incoming calls, takes appropriate messages, and transfers to appropriate areas.
• Documents in electronic medical record and other software tools essential to the clinic.
• Diffuse irate customers and employ sound judgment to ensure best possible public relations.
• Investigate and resolve customer concerns.
• Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (IDX, Epic).
• Cook up multiple appointments efficiently for the program using a patient-centric scheduling model.
• Triage more complex patient inquiries to more senior level staff as appropriate.
• Perform related clerical functions such as maintaining patient accounts, data entry, and filing.
• Develop understanding of MCW clinic locations and affiliate facilities, including directions.
• Look up information in tables and lists; provide information appropriately.

Qualifications

• Appropriate experience may be substituted for education on an equivalent basis.
• Minimum Required Education: High School Diploma.
• Minimum Required Experience: 1 year customer service experience.
• Preferred Experience: Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred.