Patient Relations Rep II - Front Office - FPG Family Practice @ Heritage Harbor, Bradenton

About the role

The Patient Relations Rep II is responsible for patient related activities within the office including patient scheduling, patient check-in, checkout, and follow up activities/communications. This position acts as a liaison between the physician, patient, the office and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Responsibilities

• Conducts daily interactions demonstrating a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values.
• Behaves and attitudinally supports achievement of the system’s goals in Service, People, Finance, Quality and Growth.
• Requires computer, keyboard and data input skills.
• Requires pleasant and professional demeanor.
• Requires skill in establishing and maintaining effective working relationships.
• Requires demonstrated initiative and self-direction.
• Requires ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Requires dependability/reliability.

Requirements

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Qualifications

• High School Diploma, GED or Certificate.

Skills

• Spanish Speaking Preferred.

Schedule

Monday-Friday 900AM - 530PM

Benefits

N/A

Pay

N/A