Patient Relations Assistant/UKHC

Job Summary

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to: greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering the telephone. This position supports efficient patient care and clinic initiatives to improve patient attendance and keep attendance records.

Skills / Knowledge / Abilities

• Skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises.
• Attention to detail is critical to ensuring patient record accuracy.
• Able to work in a collaborative environment with a teamwork mindset.
• Able to follow processes and process data entry records.
• Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Physical Requirements

• Sitting, standing, walking
• Pushing, pulling, and/or lifting objects weighing up to 10lbs
• Occasional pushing, pulling, and/or lifting objects up to 50lbs

Shift

8:30-5 Monday-Friday

Required Education

HS

Required Related Experience

3.5 yrs

Preferred Education/Experience

3.5 years of experience required.