Patient Registration Specialist I - RCO Registration, Angleton (Day/Evening Shift; Rotating Schedule)

About the Role

This position facilitates access to UTMB services for new and returning patients, coordinates financial arrangements including financial screening, and communicates with patients, referral sources, and the treatment team regarding patient access and financial issues.

Responsibilities

• Perform and master COR, ED, and Admitting Registrations functions as defined in each area’s customized CBO tool.
• Verify all patient demographic, insurance coverage, benefits, and authorization requirements for all services.
• Screen patients for financial responsibility and possible cash collections.
• Determine potential reimbursement sources available to the patient and direct patients toward financial assistance programs.
• Determine and collect appropriate deposit.
• Facilitate referrals and prior authorizations.
• Determine eligibility for third-party programs.
• Serve as an information resource for patients, physicians, nurses, and other health care professionals by providing accurate and currently applicable information to accomplish patient satisfaction and maximum reimbursement.
• Train on and apply department-specific knowledge of ABN and PPA agreement forms.
• Meet minimum job performance standards for successful probationary and annual reviews, or as needed on an individual basis.
• Demonstrate ability to maintain Registration Quality Assurance (Q/A) expectations as defined by the specific departmental area, measured monthly and annually on performance review.
• Correct or acknowledge errors within the designated timeframe, monitored continuously and on annual performance review.
• Demonstrate ability to maintain acceptable Productivity Standards as defined by the specific departmental area, measured monthly and annually on performance review.
• Read and apply all announcements and relevant communications related to job duties as observed and monitored by the Q/A process.
• Assist in the training and mentoring of new employees.
• Prioritize and complete all work in an accurate, effective, and efficient manner.
• Participate in team meetings and activities, supporting the philosophy and goals of the team, department, and UTMB.
• Exhibit excellent customer service skills.
• Adhere to internal controls and reporting structure.
• Perform related duties as required.

Requirements

• Minimum: 1 year of experience with billing, financial screening, insurance verification, collections, and/or customer service.
• Preferred: Patient registration and/or medical front desk experience.

Working Environment

Standard hospital, clinical, laboratory, and/or office environments with standard office equipment.

Schedule

Onsite in Angleton. Rotating schedule with day/evening shifts. Must be available to work every other weekend, holidays, and as needed on occasion.