Patient Registration Specialist I - RCO Registration, Clear Lake (Nights; Rotating Schedule)

Job Summary

This position facilitates access to UTMB services for new and returning patients, coordinates financial arrangements including financial screening, and communicates with patients, referral sources, and the treatment team regarding patient access and financial issues.

Essential Responsibilities

• Perform and master COR, ED, and Admitting Registrations functions as defined in each area’s customized CBO tool.
• Verify all patient demographic, insurance coverage, benefits, and authorization requirements for all services.
• Screen patients for financial responsibility and possible cash collections.
• Determine potential reimbursement sources available to the patient and direct the patient toward financial assistance programs.
• Determine and collect appropriate deposits.
• Facilitate referrals and prior authorizations.
• Determine eligibility for third‑party programs.
• Serve as an information resource for patients, physicians, nurses, and other health‑care professionals by providing accurate, current information to achieve patient satisfaction and maximum reimbursement.
• Maintain individual department‑specific knowledge and training of ABN and PPA agreement forms.
• Meet minimum job performance standards for successful probationary and annual reviews, or as needed on an individual basis.
• Maintain Registration Quality Assurance (Q/A) expectations as defined by the specific departmental area, measured monthly and annually; correct or acknowledge errors within designated timeframes and ensure compliance.
• Maintain acceptable productivity standards as defined by the specific departmental area, measured monthly and annually.
• Read and apply all announcements and relevant communications related to job duties as observed and monitored by the Q/A process.
• Assist in the training and mentoring of new employees.
• Prioritize and complete all work in an accurate, effective, and efficient manner.
• Participate in team meetings/activities and support the philosophy and goals of the team, department, and UTMB.
• Provide excellent customer service.
• Adhere to internal controls and reporting structure (marginal or periodic functions).
• Perform related duties as required.

Minimum Qualifications

• 1 year of experience with billing, financial screening, insurance verification, collections, and/or customer service required.

Work Environment

Standard hospital, clinical, laboratory and/or office environments. Standard office equipment.

Schedule

Onsite in Clear Lake, Texas. Night shift, 5:00 PM – 5:00 AM, with rotating weekends and holidays required.