Patient Registration Specialist II - RCO Registration, Clear Lake (Day Shift; Rotating Schedule)

Education & Experience

• Minimum Qualifications: Associate’s Degree in related field or equivalent 3 years’ experience with billing, financial screening, insurance verification, collections, and/or customer service.

Job Summary

This position facilitates access to UTMB services for new and returning patients, coordinates financial arrangements including financial screening and communicates with patients, referral sources, and the treatment team regarding patient access and financial issues. A PRS II is a resource of information for a PRS I.

Essential Job Functions

• Responsible for a higher level of knowledge in patient registration activities of verifying demographic and Third Party Payer information.
• Perform and teach COR, ED, Admitting Registrations functions as defined in each area’s customized CBO tool.
• Verifies all patient demographic, insurance coverage, benefits, and authorization requirements for all services.
• Screens patient for financial responsibility and possible cash collections.
• Determines potential reimbursement sources available to the patient and directs patient toward financial assistance programs.
• Determines and collects appropriate deposit.
• Facilitation of referrals/prior authorizations.
• Eligibility determination of third party programs.
• Regularly utilizes and performs additional duties acquired through advance training of all area job functions for primary area.
• Serves as information resources for patients, physicians, nurses, and other health care professionals by providing accurate and currently applicable information to accomplish patient satisfaction and maximum reimbursement.
• Individual department specific knowledge and training of ABN and PPA agreement forms.
• Maintains job performance standards for probationary and annual reviews.
• Maintains acceptable Productivity Standards as defined by specific departmental areas.
• Reads and applies all announcements and relevant communications related to job duties.
• Aids in the training and mentoring of new employees.
• Completes work accurately, effectively, and efficiently.
• Participates in team meetings/activities and supports the philosophy and goals of the team, department, and UTMB.
• Exemplifies excellent Customer Service Skills.
• Exemplifies professionalism and adheres to core values, standards of excellence, and appropriate conduct.
• Performs other duties as assigned.

Working Environment/Equipment

Standard hospital, clinical, laboratory and/or office environments. Standard office equipment.

Salary Range

Actual salary commensurate with experience.

Work Schedule

Onsite, Clear Lake. Rotating schedule, day shift. Must be available to work weekends and holidays, and as needed on occasion.