Patient Registration Specialist / Customer Service Representative (CSR)

About the role

JMA Pediatrics is currently hiring for a full-time, on-site Customer Service Representative to handle day-to-day tasks such as assisting patients and their families with inquiries, managing appointment scheduling, and delivering exceptional customer service to ensure patient satisfaction. The CSR will also be responsible for maintaining accurate patient records, addressing real-time concerns, and delivering a seamless customer experience ensuring best patient experience and care with positive outcomes.

Responsibilities

• Assist patients and their families with inquiries
• Manage appointment scheduling
• Maintain accurate patient records
• Address real-time concerns
• Deliver a seamless customer experience ensuring best patient experience and care with positive outcomes

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience
• Strong problem-solving abilities and patience
• Excellent communication and interpersonal skills
• Proficiency in relevant computer systems and software
• Positive candidate to enhance in JMA Pediatrics positive teamwork
• Previous experience in a healthcare setting is beneficial
• High school diploma or equivalent; a degree in a relevant field is a plus

Benefits

• Competitive Compensation
• Medical, Dental, Vision, Life, Disability
• PTO & 401K