Healthcare Customer Support Specialist

About the role

This role offers a unique opportunity to support customers in the healthcare industry, leveraging your passion for exceptional service and problem-solving.

Responsibilities

• Deliver high-quality support via phone, email, and chat
• Handle a balanced workload of customer inquiries (approx. 50–60% phone, 40–50% written channels)
• Document customer interactions, inquiries, and resolutions accurately to support ongoing improvements
• Take initiative to proactively identify opportunities to enhance customer satisfaction and processes
• Collaborate with cross-functional teams to resolve issues and improve service delivery
• Contribute creative, actionable ideas to improve the overall customer experience
• Perform additional duties as needed to support the team

Qualifications

• 2-5+ years of customer service experience in healthcare
• Strong written and verbal communication skills
• Excellent problem-solving and analytical abilities
• Ability to manage multiple tasks efficiently in a fast-paced environment
• High level of comfort learning new systems and technology
• Experience with Salesforce (a plus)
• Self-motivated, adaptable, and able to work both independently and as part of a team
• Strong attention to detail and data entry/account management skills

Pay

USD$54,000 – USD$65,000 annually

Schedule

Monday–Friday, 8:30 AM – 5:00 PM (initial training week: 9:00 AM – 4:30 PM). On-site for the first 1–2 months of training, then transitions to hybrid.