Patient Service Specialist

About the role

Cleveland Clinic Nevada specializes in collaborative care, providing the community with ongoing care, clinical research and access to no-cost partner resources and education services. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career at one of the most respected healthcare organizations in the world.

Responsibilities

• Deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home.
• Assist with scheduling and pre-registration, MyChart enrollment, and visit preparations.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.

Qualifications

• Knowledge of medical terminology.
• Ability to type a minimum of 30 words per minute or personal computer keyboard skills.

Skills

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Benefits

This role is a regular PRN position with caregivers working between 6:00 a.m. – 7:30 p.m. Caregivers in this role have the ability to work 4-, 6-, and 8-hour shifts Monday through Saturday, as needed, including Saturdays from 7:30 a.m. – 3:30 p.m.

Pay

Pay Range Minimum hourly: $18.50 Maximum hourly: $18.50