Patient Service Specialist

About the role

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are dedicated to improving people's quality of life by treating vein diseases such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states, we're committed to delivering compassionate, results-driven care in a modern, patient-first environment. We maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction rate in the industry.

Responsibilities

• Serve as the first point of contact for incoming calls from patients and internal teams
• Deliver clear explanations of insurance benefits, out-of-pocket costs, and payment options
• Review patient accounts and resolve billing-related concerns with professionalism and urgency
• Process payments and accurately document interactions within the EMR system
• Verify insurance eligibility, network status, and patient coverage using payer tools
• Ensure first-call resolution by addressing concerns fully and empathetically on initial contact
• Maintain strict HIPAA compliance and patient confidentiality
• Collaborate across departments to provide a seamless, transparent patient journey
• Accurately log all communications, escalations, and follow-up actions
• Support additional team needs and responsibilities as assigned

Requirements

• 1-2+ years of experience in a healthcare contact center, patient support, billing, or financial navigation role
• Strong comfort level explaining medical bills, insurance terms, and benefit details
• Excellent phone communication and customer service skills
• Meticulous attention to detail and documentation
• Familiarity with EMR systems (Athena Practice or similar preferred)
• Understanding of RCM processes and payer requirements

Qualifications

• Previous experience with Athena Practice or equivalent systems
• Exposure to RCM vendors (onshore or offshore)
• Bilingual in Spanish (a plus, not required)

Skills

• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite
• Basic knowledge of healthcare coding and billing

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities

Pay

$20.00 & Up Based on Experience

Schedule

Hybrid, patient-facing role