Patient Registration Specialist
A Day in the Life
At Option Care Health, the Specialist, Patient Registration plays a crucial role in ensuring a seamless transition for new patients to our services. This involves coordinating discharges, preparing patients for OCH services, and securing necessary documentation. The role also includes supporting ongoing activities to ensure clean claims and managing denials.
Job Responsibilities
- Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
- Creates, communicates, and obtains all required documentation for new referrals.
- Sets up patient’s upfront payment, assisting them in finding payment options if needed (including directing to financial assistance programs).
- Supports the ongoing activities needed to ensure clean claims on hold and denial management (following up on missing paperwork).
- Assists Patient Registration Supervisor and Manager with special assignments as needed.
Supervisory Responsibilities
No supervisory responsibilities are associated with this position.
Basic Education and Experience Requirements
- High school diploma or equivalent is required.
- Minimum of two years of experience in related experience is required.
Basic Qualifications
- Ability to multi-task and support numerous referrals/priorities at one time.
- Ability to work in a fast-paced environment.
- Must be detail-oriented and have a high degree of quality focus.
- High degree of customer service skills required.
- Ability to troubleshoot, problem solve, and collaborate with cross-functional team members across sales and operations functions.
Preferred Qualifications & Interests
- Previous healthcare/medical billing experience preferred.
Pay and Benefits
The salary range for this position is $17.02 - $28.38 per hour, based on education, experience, knowledge, skills, and abilities, as well as internal equity and market data. Benefits include medical, dental, and vision insurance, paid time off, bonding time off, 401K retirement savings plan with company match, HSA company match, flexible spending accounts, tuition reimbursement, myFlexPay, family support, mental health services, company-paid life insurance, award/recognition programs, and E-Verify compliance.