Patient Registration Specialist

About the role

MainStreet Family Care operates nearly 70 clinics across Alabama, Florida, Georgia, and North Carolina. We are dedicated to enhancing the healthcare experience in the rural communities we serve across the Southeastern United States.

Responsibilities

• Kiosk Assistance: Guide patients through registration and check-in on kiosks located inside the waiting rooms of our urgent care clinics.
• Insurance Eligibility Verification: Verify insurance coverage to ensure eligibility and accurately determine urgent care co-payments.
• Follow-Up Support: Answer phone calls with kindness, empathy, and confidence, providing resolutions or triaging to the correct department.
• Respond to patient inquiries via virtual mail professionally, adhering to company policies and HIPAA guidelines.
• Submit medical records requested by patients, providers, and attorneys with accuracy and attention to detail.
• Process referrals ordered by our providers for primary care patients.
• Manage billing support tasks, including processing payments, issuing refunds, and explaining balances.
• Use internal ticketing portal to manage requests efficiently while staying organized.
• Assist with additional duties as needed.

Requirements

• High school diploma or GED
• 1+ year of professional office or customer service experience
• Tech-savvy and confident using computers
• Strong communication skills, both written and verbal
• A positive, team-oriented attitude with a passion for helping others

Qualifications

• Knowledge of referrals, medical records, insurance verification, or medical billing processes is a plus, but not required.

Skills

• Organized and detail-oriented
• Proactive problem solver
• Positive and adaptable mindset

Benefits

• Competitive starting salary of $18/hr
• Health, dental & vision benefits
• 401K plan
• Paid time off

Pay

• $18/hr

Schedule

• Rotating 5/2 schedule
• Week 1: Monday, Tuesday, Friday, Saturday, Sunday
• Week 2: Wednesday, Thursday
• Weekday Shifts: 12 hour shifts from 8:30AM – 8:30PM
• Weekend Shifts: 8 hour shifts from 1:30PM – 9:30PM