Patient Registration Representative I

About the role

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in Los Angeles County, Orange County, and the San Gabriel Valley. The fully integrated network includes PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical group, home healthcare services, hospice care, and specialized services such as heart, cancer, digestive health, orthopedics, women’s health, urgent care, and emergency services. The organization is nationally recognized for excellence in patient care and experience, and CHIME has named PIH Health among the nation’s top hospital systems for best practices, technology, and quality of care. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Address: 4476 Tweedy Blvd., Zip Code 90280

Responsibilities

Enables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts. Calculates and secures patient liability, including copayments, coinsurance, and deductibles in an efficient, accurate, and hospitable manner to ensure that the patient, physician, and hospital’s needs are met.

Skills

• Excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; good English speaking, spelling, reading, and mathematical skills required.
• Ability to learn quickly and follow directions as outlined in policies or given by supervisor.
• Strong computer skills and knowledge in Word, Excel, and ability to maneuver through multiple screens in a timely manner.
• 1+ year of medical office/hospital/medical billing work experience preferred.
• Medical terminology knowledge strongly preferred.
• Insurance knowledge required.
• Ability to multi‑task in a fast, high‑pressured environment.
• Stringent adherence to all HIPAA laws.
• Strong typing skills – 45 wpm or higher required.
• Strong analytical skills and problem‑solving ability; ability to act and decide accordingly.
• Excellent customer service and phone skills with a background in the medical industry.
• Ability to travel to off‑site locations (outpatient only).

Requirements

• High School Diploma or GED required.
• 1 year experience in a high‑volume healthcare facility or medical office setting with strong computer and customer service experience preferred.
• 1 year or more medical office/hospital/medical billing work experience preferred.
• EPIC EHR experience preferred.
• Spanish a must.

Pay

Salary: $23.00‑$31.71 (hourly)

Schedule

Shift Days