Patient Representative I

Location: Medical Office Building and Hopple Street
Hours: Monday–Friday, 8:30 AM – as late as 5:30 PM

About the role

Full-time, regular position with a 40-hour workweek.

Pay

Starting pay range: $17.49 – $20.99 per hour. Pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Responsibilities

• Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have infectious-disease indicators.
• Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling.
• Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures; contacts outside representatives to request information or assistance in resolving problems.
• Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage; accesses only information and records necessary to perform the responsibilities of the position.
• Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system; talks to management to explain system errors or to recommend changes to the system.

Requirements

• High school diploma or equivalent.
• Long periods of standing are required.
• Prior customer service experience is preferred.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

• Recognized by U.S. News & World Report as a top 10 best Children’s Hospitals in the nation for more than 15 years.
• Consistently among the top 3 Children’s Hospitals for National Institutes of Health (NIH) funding.
• Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025).
• One of the nation’s America’s Most Innovative Companies as noted by Fortune.
• Consistently certified as a great place to work.
• A Leading Disability Employer as noted by the National Organization on Disability.
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC).
• We embrace innovation—together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.