Patient Representative I

About the role

The Patient Representative (PR) greets patients and visitors, conducts registration, and handles intake as needed. The PR supports the mission and vision of Zufall Health Center.

Responsibilities

• Consistently adheres to departmental policies and procedures
• Works independently with little or no supervision
• Completes assignments in a timely and efficient manner
• Maintains high levels of confidentiality
• Communicates appropriately both verbally and in writing
• Communicates with medical staff regarding patient visits
• Aids in printing out requisitions or other forms as needed

Requirements

• High school diploma required; college credit or additional education in medical field or insurance and billing courses preferred
• Current, unrestricted New Jersey operator license or ability to use public transportation
• At least 1 year of experience in customer service field and 1 year of experience in collecting money or billing and insurances
• Bilingual English and Spanish required

Qualifications

• Knowledge of computer software programs such as Microsoft Word
• Excellent customer service skills
• Ability to work with minimal supervision
• Ability to adapt quickly to changes in work flow or process
• Ability to understand and follow verbal and written instructions

Skills

• Customer service
• Confidentiality
• Communication
• Computer literacy

Benefits

N/A

Pay

$17.00 - $19.71 per hour

Schedule

N/A