Patient Representative I

About the role

The Patient Representative (PR) greets patients and visitors, conducts registration, and handles intake as needed. The PR supports the mission and vision of Zufall Health Center.

Responsibilities

• Greets all visitors and directs them to their appropriate destination
• Greets patients and visitors in a prompt, pleasant, and helpful manner
• Answers the telephone and makes appointments or responds to inquiries
• Ensures patients bring all supporting documentation to visit
• Reminds patients of appointment time, documentation needed, and schedules/re-schedules appointments
• Explains processes and forms to patients as needed
• Conducts eligibility checks on insurances
• Collects payments from patients, enters the payment in eCW, and prints receipts for patient
• Communicates with the medical staff regarding patient's visits
• Assists with printing out requisitions or other forms as needed

Requirements

• Knowledge of computer software programs such as Microsoft Word
• Excellent customer service skills
• Ability to work with little supervision
• Ability to adapt quickly to unanticipated changes in work flow or work process, or frequent changes in insurances rules and coverage changes
• Ability to understand, carry out, and remember verbal and written instructions
• Bilingual English and Spanish required

Qualifications

• High School diploma required
• College credit or additional education in medical field or insurance and billing courses preferred
• Current, unrestricted New Jersey operator license issued by the New Jersey Division of Motor Vehicles, or ability to use public transportation
• At least 1 year experience in customer service field, and 1 year of experience in collecting money or billing and insurances
• Experience in a clinical/ambulatory care setting preferred

Skills

• Customer service skills
• Adaptability
• Confidentiality
• Communication

Benefits

N/A

Pay

$17.00-$19.71 per hour