Patient Representative I

Primary location: Crestview Hills – Access Services. Full-time, 40 hours per week, regular employee status.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose.

• Consistently ranked among the top 10 best Children’s Hospitals in the nation by U.S. News & World Report for more than 15 years
• Among the top 3 Children’s Hospitals for National Institutes of Health (NIH) funding
• Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025)
• Named one of America’s Most Innovative Companies by Fortune
• A Leading Disability Employer by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We embrace innovation—including the responsible use of artificial intelligence—to empower our teams, improve outcomes, and create a stronger future.

Responsibilities

• Timely registration and scheduling of patients for in-patient and out-patient services
• Ensure patient safety by identifying the correct patient, special needs, and preparing isolation precautions for patients with infectious disease indicators
• Provide assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling
• Investigate and resolve customer requests, questions, or problems according to CCHMC policies and procedures
• Contact outside representatives to request information or assistance in resolving problems
• Maintain confidentiality, protect, and safeguard patient/family personal medical and financial information at all times; access only information necessary to perform job responsibilities
• Complete and authenticate all documents and questionnaires to ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Support the Revenue Cycle, Health Information Management, and Regulatory teams by ensuring necessary data, information, and forms are obtained and accurately entered into the appropriate system
• Communicate with management to explain system errors or recommend changes to the system

Requirements

• High school diploma or equivalent
• Customer service or healthcare registration experience preferred
• Ability to stand for long periods

Schedule

This is a float position at the Crestview Hills location. Hours range Monday through Friday from 7:30 am to 6:30 pm, with occasional Saturday shifts.

Pay

Starting pay range: $17.49 – $20.99 per hour, based on experience, skills, and equity. Exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.