Patient Registration Rep - Detroit Emergency Department - Full-Time - Midnights

About the role

Join the Emergency Department team at Henry Ford Hospital as a Patient Registration Representative, where you’ll play a vital role in supporting patients and visitors. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty. This position is key to creating a welcoming and efficient experience for all who enter the Emergency Department.

Responsibilities

• Manage patient reception, face-to-face check-ins, and pre-registration
• Confirm insurance eligibility and handle cash collections
• Perform new patient registration and update existing records
• Address patient and visitor inquiries with professionalism and compassion
• Follow standard operating procedures to ensure efficient operations
• Perform a variety of tasks in a fast-paced environment with frequent interruptions
• Instruct others as needed

Requirements

• High school diploma or G.E.D. equivalent required
• One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting preferred
• EPIC training/experience preferred
• Insurance payor systems experience preferred
• ICD-10 medical terminology experience preferred
• Strong computer skills and working knowledge of Microsoft Office products
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing with patients, visitors, and clinical/non-clinical staff

Schedule

• Full-Time (40 Hours/Week)
• Every other weekend and holiday rotation
• Midnight Shift: 11:30 PM – 8:00 AM

Location: Henry Ford Hospital, 2799 W Grand Blvd, Detroit, MI 48202