Patient Registration Rep - Rochester Patient Access - Full-Time - Midnights
Location: Henry Ford Hospital – 1101 W University Dr, Rochester, MI 48307
About the role
You’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections. Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty. This position is key to creating a welcoming and efficient experience for all who enter.
Responsibilities
- Manage patient reception and face-to-face check-ins
- Perform pre-registration and confirm insurance eligibility
- Handle cash collections
- Register new patients and update records
- Address patient and visitor inquiries with professionalism and compassion
- Advocate for patients as the first point of contact
Requirements
- High school diploma or G.E.D. equivalent required
- One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting preferred
- EPIC training/experience preferred
- Insurance payor systems experience preferred
- ICD-10 medical terminology experience preferred
- Strong computer skills and working knowledge of Microsoft Office products
- Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing with patients, visitors, and clinical/non-clinical staff
- Must be willing and able to instruct others
- Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions
Schedule
Full-Time (40 Hours/Week) – Every other weekend and holiday rotation
Shift: Midnight Shift 11:00 PM – 7:30 AM