Patient Registration Rep - Emergency Department - Part-Time - Midnights

Position Overview

Join the Emergency Department team at Henry Ford Hospital as a Patient Registration Representative, where you’ll play a vital role in supporting patients and visitors.

Responsibilities

• Manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections.
• Update records and address inquiries with professionalism and compassion.
• Advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty.

Requirements

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• IDC-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Qualifications

• None specified.

Skills

• Strong communication skills.
• Customer service orientation.
• Fast-paced environment adaptability.
• Basic computer skills.

Benefits

• None specified.

Pay

• $18.65 per hour.

Schedule

• Part-Time (20 Hours/Week)
• Midnights 11:00 PM – 7:30 AM
• Every other weekend
• Holiday rotation