Patient Registration Rep - Detroit Emergency Department - Full-Time - Afternoons

About the role

Join the Emergency Department team at Henry Ford Hospital as a Patient Registration Representative, where you’ll play a vital role in supporting patients and visitors. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty. This position is key to creating a welcoming and efficient experience for all who enter the Emergency Department.

Responsibilities

• Manage patient reception and face-to-face check-ins
• Perform pre-registration and confirm insurance eligibility
• Handle cash collections
• Register new patients and update existing records
• Address patient and visitor inquiries with professionalism and compassion
• Follow standard operating procedures
• Instruct others as needed
• Perform a variety of tasks in a fast-paced environment with frequent interruptions

Requirements

• High school diploma or G.E.D. equivalent
• One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting (preferred)
• EPIC training/experience (preferred)
• Insurance payor systems experience (preferred)
• ICD-10 medical terminology experience (preferred)
• Strong computer skills and working knowledge of Microsoft Office products
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing with patients, visitors, and clinical/non-clinical staff

Schedule

Full-Time (40 Hours/Week), with every other weekend and holiday rotation. Afternoon shift: 3:30 PM – 12:00 AM.

Location: Henry Ford Hospital, 15855 19 Mile Rd, Clinton Township, MI 48038