Patient Registration Rep

About the role

Part-time position at Reynoldsburg Freestanding ED (16 hours per week, 11 a–7:30 p.m.) with rotating weekends and holiday requirements. Floating responsibilities to Grant Medical Center. Scheduled days include Sunday, Friday, Monday, and Saturday.

Responsibilities and Duties

• Begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim for timely reimbursement.
• Identifies patient in the EMR system and obtains/enters accurate demographic and financial information via phone, virtual, face-to-face, or bedside while maintaining confidentiality and providing exceptional customer service.
• Performs registration functions in any Patient Access area.
• Uses critical thinking to make decisions, resolve issues, and escalate concerns as needed.
• Uses various computer programs to enter and retrieve information.
• Verifies insurance eligibility via online systems, payer websites, or phone calls.
• Secures and tracks insurance authorizations and processes BXC patients.
• Transcribes ancillary orders and schedules outpatients.
• Generates, prints, and provides patient estimates using price estimator tools.
• Collects patient out-of-pocket expenses and past balances to meet individual and departmental goals; attempts to collect residual balances from previous visits.
• Answers questions about insurance residuals and self-pay accounts.
• Applies knowledge of CPT codes to accurately select codes from clinical descriptions.
• Generates regulatory documents and obtains consent signatures.
• Identifies and/or determines patient out-of-network acceptance into the organization.
• Reviews insurance information and discusses financial aid options with patients.
• Explains billing procedures, hospital policies, and provides appropriate literature and documentation.
• Scans required documents used for claim submission into the patient’s medical record.
• Escorts or transports patients safely and efficiently to and from various destinations.
• Assists clinical staff with administrative duties as needed.
• Complies with policies and procedures unique to each access area.
• Assists with training new associates.
• Oversees reception desks and lobbies, ensuring cleanliness and order.
• Registers patients or obtains consents on nursing units.
• Uses a multi-line phone system, transferring callers to appropriate locations and making reminder calls to patients.
• Processes offsite registrations, including paper registrations and pre-registered accounts.
• Maintains patient logs for statistical purposes.
• Reviews insurance information and determines the need for referrals and/or financial counseling.
• Educates patients on MyChart, including activation.
• May manage visitor management duties, including credentialing visitors and providing wayfinding assistance.
• As part of a High Reliability Organization, focuses on safety, quality, and efficiency in performing job duties.

Minimum Qualifications

• High School diploma or GED (required).

Additional Requirements

• Excellent communication, organization, and customer service skills.
• Basic computer skills.
• One to two years of previous experience in a medical office setting.