Patient Registration Rep.

Job Summary

The Patient Registration Representative (PRR) plays a crucial role in delivering exceptional customer service to patients. The PRR focuses on ensuring patient satisfaction, providing necessary information, and supporting patients with a respectful and inclusive approach. This role involves administrative tasks to facilitate efficient patient care delivery.

Responsibilities

• Ensure the accuracy and integrity of Health Information Records by entering and retrieving information using Electronic Medical Record systems.
• Schedule appointments, conduct pre-registration duties, verify demographic and insurance details, and fulfill tasks essential for precise claims billing.
• Recognize situations necessitating clinical healthcare staff intervention.
• Manage patient and information flow while strictly adhering to patient confidentiality regulations such as Federal HIPAA laws.
• Collaborate within the patient care team, deliver Care Coordination services, and actively engage in Quality Improvement and Assurance initiatives as necessary.
• Process Prior Authorizations, Referrals, and furnish specialist resource information.
• Record and maintain patient data accurately.
• Participate in requisite meetings and perform other duties as assigned.

Qualifications

• High School diploma or equivalent (GED) required.
• At least one (1) year of experience providing high-level customer service in a healthcare environment.
• Proficiency in Microsoft Office and basic computer skills.
• PREFERRED: Associates Degree in a relevant field.
• PREFERRED: Strong knowledge of medical terminology.
• PREFERRED: Three (3) years of experience in high-level customer service.
• PREFERRED: Three (3) years of relevant healthcare experience.
• PREFERRED: Familiarity with Electronic Medical Record systems.

Physical Requirements

This position involves sitting, standing, walking, bending, and stooping. It might create substantial job-related stress. Occasionally, evening and/or weekend work may be necessary. The role could also require lifting, pushing, pulling, and carrying up to ten pounds.