Patient Registration I - Patient Access

Responsibilities

• Register patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Review all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensure that payer sources and payment arrangements and options have been discussed.
• Assist patients with the completion of Financial Assistance Forms, HCAP Application, and Medicaid Applications (if applicable).
• Review an account for quality and confirmation and demonstrate the ability to update all aspects of a patient account.
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature, and documents.

Requirements

• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Ability to learn site-specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in a high-paced, often stressful environment and/or circumstances while maintaining a respectful, caring, and professional manner.
• Flexible schedule to fit staffing needs.

Qualifications

• High school diploma required.
• One or more years of medical office or customer service experience required.

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred.

About the Role

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. Safety is our top priority, and we provide an integrated system of healthcare experts committed to providing exceptional care.

This is a part-time, third-shift position located in Middletown.