Patient Registration I - Patient Access
About the role
Patient Access position in Wilmington, part-time, first shift. The Patient Registration I role supports patient care and operational reliability by accurately registering patients, verifying insurance, and ensuring all required documentation is completed in accordance with regulatory standards. This position serves as a first point of contact, providing excellent customer service to patients and visitors while maintaining confidentiality and compliance with organizational policies. Performs other duties as assigned. All job responsibilities are to be carried out in alignment with Kettering Health's mission, vision, values, and B Safe program.
Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.
Responsibilities
- Accurately collect and enter patient demographic, insurance, and contact information into the Electronic Health Record (EHR) system.
- Verify patient identity and insurance eligibility, ensuring data integrity and preventing duplicate records.
- Obtain and document necessary consents, authorizations, and signatures for treatment and billing purposes.
- Provide clear information to patients regarding financial responsibilities, co-pays, deductibles, and payment options; collect payments as applicable.
- Greet patients and visitors, answer questions, and provide directions or assistance within the facility.
- Schedule, reschedule, or cancel patient appointments in alignment with provider availability and patient needs.
- Maintain patient confidentiality and comply with all HIPAA, OSHA, and organizational policies and procedures.
- Collaborate with clinical and administrative staff to support efficient patient flow and resolve registration related issues.
- Monitor and address incomplete or inaccurate registration information, following up with patients or payers as needed.
- Participate in required training and continuous learning to stay current with healthcare regulations and technology updates.
- Performs other duties as assigned.
Requirements
- High school diploma or GED
- At least 1 year of experience in a healthcare administrative or customer service role
Skills
- Proficiency in computer systems and data entry
- Strong interpersonal and verbal communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and accuracy
- Basic understanding of insurance and healthcare processes
- Ability to maintain confidentiality and comply with HIPAA regulations
- Customer service orientation