Patient Registration I - Patient Access

About the Role

Patient Access role located in Centerville, offering a part-time position with varied shifts.

Responsibilities

• Register patients while demonstrating strong guest relations, exceptional customer service, and effective communication.
• Review all scheduled outpatient visits prior to service to ensure patients have been screened for discounts.
• Ensure payer sources and payment arrangements/options have been discussed with patients.
• Assist patients with the completion of Financial Assistance Forms, HCAP Applications, and Medicaid Applications (if applicable).
• Review accounts for quality and confirmation, demonstrating the ability to update all aspects of a patient account.
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature, and documents.

Requirements

• High school diploma required.
• One or more years of medical office or customer service experience required.

Qualifications

• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Ability to learn site-specific patient processing software.
• Computer literate and strong proficiency with Microsoft Office Suite.
• Ability to function in a high-paced, often stressful environment while maintaining a respectful, caring, and professional manner.
• Flexible schedule to fit staffing needs.

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred.

About the Organization

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Safety is our top priority, and we provide an integrated system of healthcare experts committed to delivering exceptional care.