Patient Registration Coordinator (Part-Time - PRN)

We’re looking for a Patient Registration Coordinator who can serve as the welcoming face of BHG. In this role you will be the first point of contact for patients, ensuring successful processing, verifying eligibility, and supporting patients throughout their recovery journey.

Responsibilities

• Greet patients and visitors, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations; clearly explain coverage, financial responsibilities, and payment expectations.
• Collect patient payments (copays, deductibles, coinsurance) and accurately process daily financial transactions.
• Answer incoming phone calls promptly, providing compassionate support.
• Build positive, professional relationships with patients while protecting privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.
• Prepare and distribute weekly reports; generate monthly statements as needed.
• Maintain accurate financial records and help ensure the security of clinic funds.
• Process third‑party reimbursements, including Medicaid, when applicable.
• Support daily office operations through filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.
• Perform work‑related errands such as mail delivery and bank deposits.

Required Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Preferred Qualifications

• Experience in healthcare.
• Knowledge and use of typical office equipment (calculator, fax machine, copier, computer, telephone, postage meter, scales, scanner, and computer programs).
• Strong customer service and interpersonal communication skills.
• Accurate data entry and basic keyboarding skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities.
• Ability to enforce fee collection policies.

Physical Requirements and Working Conditions

• Fast‑paced clinical environment with periods of increased activity.
• Exposure to patients with substance‑use disorders, mental health conditions, infectious diseases, and criminal‑justice involvement.
• Prolonged standing, bending, and stooping; alternating between sitting and standing throughout the workday.
• Potential exposure to bloodborne pathogens; use of appropriate personal protective equipment (PPE) when required.
• Frequent keyboarding and computer use.

Benefits

• Work‑life balance with flexible, predictable schedules (early‑in/early‑out hours; no nights or Sundays).
• Generous paid time off and holidays off.
• Comprehensive medical, dental, and vision coverage, plus life insurance and disability protection.
• Competitive discretionary 401(k) match.
• Quarterly bonus potential and incentives for certifications or licenses.
• Employee Assistance Program (EAP) and self‑care/wellness services.
• Exclusive discounts on various services and entertainment options.
• Role‑based training programs, developmental opportunities, clinical supervision hours, certification support, and tuition reimbursement.
• Career advancement pathways with a leveling program.

Pay

$20.00 per hour plus a bonus structure.

Schedule

Monday – Friday 5:00 AM – 1:00 PM; Saturday availability as needed.