Patient Coordinator (PRN)

Overview

Are you looking to make a difference in healthcare? Look no further! MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you. With a PRN position, you get the ultimate flexibility. Instead of a fixed schedule, you’ll receive your shifts two weeks to a month in advance, giving you plenty of time to plan around your life. This role is designed to support the team during PTO and other coverage needs, so while it won’t provide full-time hours, it does offer a great opportunity to gain experience, stay active in the field, and enjoy a dynamic workflow. One of the key advantages of PRN is its built-in variety. Some weeks you might work just one day, while others you could be scheduled two or three—making it perfect if you’re looking for flexibility, balance, and control over your schedule.

Responsibilities

• Serving as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf
• Welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients
• Checking patients in
• Answering the telephone, routing incoming calls to the appropriate party
• Scheduling patient appointments
• Collecting balances from patients’ financial responsibility at time of service
• Performing other front office/desk duties as necessary

Qualifications

• High School Diploma or equivalent
• 0 - 2+ years of experience working in a customer support role or hospitality field
• Strong customer service background and focus
• Professional written and verbal communication skills
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Special Qualifications

• Working knowledge and ability to perform accurately and efficiently on computer

Preferred Skills/Experience

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience. Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role.