Patient Registration Clerk (CSEA)

Department: Patient Access
Location: SLH - MH Main - 1 Hospital Drive, Massena, NY 13662
Hours: Per Diem

About the role

The Patient Registration Clerk provides customer-service and registration/switchboard services within Massena Hospital, and assumes responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Canton-Potsdam Hospital financial solvency.

Responsibilities

• Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
• Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

Qualifications

• High School Diploma or GED
• Associate’s degree or higher in healthcare administration, business administration, or related field (preferred)
• At least 1-3 years of customer service, administrative, and/or data entry experience
• 1-2 years of previous experience in a hospital-related field (preferred)
• Knowledge of medical terminology
• Experience with EHR programs (e.g., Epic)
• Familiarity with ICD-10, CPT, HCPCS codes and coding processes
• Understanding of hospital billing processes and reimbursement

Physical Requirements

Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Pay

Pay Range: $19.08 - $27.99 per hour

Schedule

Variable shifts, primarily evening/midnight shifts after training, with every other weekend rotation.