Patient Registration Clerk

Responsibilities

• Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
• Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

Requirements

• A high school diploma or GED.
• An associate’s degree or higher in healthcare administration, business administration, or a related field.
• At least 1-3 years of customer service, administrative, and/or data entry experience.
• One to two years of previous experience in a hospital-related field.
• Experience with database software applications.
• Medical terminology.
• EHR programs (e.g., Epic).
• ICD-10, CPT, HCPCS codes and coding processes.
• Hospital billing processes and reimbursement.

Qualifications

• Union 1199-200B SEIU (CPH) Clerical Note: Not all per diem roles are union eligible.

Benefits

Not specified.

Pay

$19.46 - $28.55

Schedule

Variable Shifts, primarily evening/midnight shifts after training, Every other Weekend rotation