Patient Registration Clerk
About SoHum Health
At SoHum Health, our mission is to provide high-quality local medical services and engage community members in education and lifestyle opportunities to promote optimal health and wellness. As the sole provider of emergency, acute, radiology, skilled nursing, pharmacy, and various other health services in our expansive rural region, we play a unique role as a hub and trusted partner for the patients we serve. Guided by our core values of caring, quality, teamwork, and positivity, we strive daily to improve the health of our underserved community.
Summary/Objective
Performs clerical and computer tasks to support Patient Registration functions under the immediate supervision of the PFS Manager. Serves as a customer service representative to patients, their families, the public, and the Medical Staff.
Responsibilities
- Register patients, obtain demographics, insurance information, identification, etc.
- Understand and comply with healthcare regulations, including but not limited to: HIPAA, EMTALA, etc.
- Complete paperwork needed for clinic, hospital acute care, SNF, Outpatient hospital, and ED, including protocols for scheduling and registration of patients and obtaining all proper forms of consent.
- Collect and record payments from patients appropriately.
- Daily balance of the registration cash boxes accurately.
- Appropriately sort and process incoming mail.
- Understand the functionality of the EHR for registration, eligibility, scheduling, registration documentation, and MSPQ documentation.
- Answer basic questions from patients or their agents regarding scheduling and registration of an account.
Core Competencies
- Interpersonal Skills
- Collaboration - Teamwork
- Confidentiality
- Proficiency with Technology
Requirements
Required Education and Experience
- High school diploma or equivalent.
Preferred Education and Experience
- Two years of customer service.
- Two years of general office experience.
- Two years of experience with EMR/EHR systems.
Pay
$23.00 - $31.84 per hour