Patient Registration Clerk

About the role

As a member of the Morongo Basin Healthcare District (MBHD) team, your mission is to improve the health and wellness of the communities served. You are expected to demonstrate the values of Commitment, Collaboration, Accountability, Dignity, and Integrity in all aspects of your employment. You are responsible for your safety and the safety of patients, visitors, and coworkers. You will interact with patients, the public, coworkers, and management in fulfilling your mission. This role reports to the Business Services Office Director.

Responsibilities

• Greet and register patients
• Complete patient paperwork
• Answer telephones
• Collect co-pays
• Schedule appointments for patients
• Perform general office functions as needed
• Accurately enter patient and insurance information into the E.H.R. system
• Identify issues involving patient demographics and insurance eligibility and escalate to management as needed
• Verify insurance eligibility, benefits, and patient share of cost for certain office visits and procedures with third-party and governmental payers upon scheduling
• Obtain pre-authorization as required by third-party insurance and governmental payers
• Negotiate payment plans for patients who cannot afford payment in full using sliding fee scales
• Accurately apply sliding fee scales
• Complete good faith estimate
• Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility
• Serve as a patient advocate ensuring patients are aware of and take advantage of governmental programs such as Medi-Cal, IEHP, etc., as well as sliding fee discounts based on family size and income
• Reconcile billing at the end of patient visit
• Respond to billing department inquiries and effectively address questions and concerns expressed by patients and other staff
• Manage in-person medical record release requests and scanning processes
• Prepare end-of-day reports for manager review
• Accept and process payment transactions according to established guidelines
• Schedule follow-up appointments as needed
• Handle sensitive patient issues tactfully in a calm and professional manner
• Communicate updates to patients, keeping them informed of wait times
• Maintain less than 3% error rate
• Assist with patient portal

Physical demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job with or without reasonable accommodation. You are required to notify management of any limitations or restrictions that may alter your ability to perform the essentials of the position. You may be required to occasionally lift and/or move up to 20 pounds. You will be required to travel within the service area. You will regularly sit for long periods; spend extended time at a keyboard or telephone; and interface with others effectively. You will be occasionally required to stand, walk, and stoop, kneel, crouch, or crawl.

Requirements

• High school diploma or equivalent
• A minimum of 6 months of experience in customer service or healthcare
• Insurance verification experience
• Proficiency in Microsoft Office products
• Experience with electronic medical records programs preferred