Patient Registration Clerk (CSEA)

Responsibilities

• Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
• Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
• Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

Requirements

• High School Diploma or GED
• Associate’s degree or higher in healthcare administration, business administration, or related field
• At least 1-3 years of customer service, administrative, and/or data entry experience
• 1-2 years of previous experience in hospital related field
• Medical Terminology
• EHR Programs (e.g. Epic)
• ICD-10, CPT, HCPCS codes and coding processes
• Hospital billing processes and reimbursement
• CSEA (MH) note: Not all per diem roles are union eligible

Qualifications

• Physical Requirements: S - Sedentary Work - Exerting up to 10 pounds of force occasionally

Skills

• Excellent customer service skills
• Strong communication and problem-solving abilities
• Proficiency in medical terminology and coding processes
• Ability to manage multiple tasks and prioritize effectively

Benefits

• Variable Shifts, including every other weekend

Pay

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.