Patient Referral Coordinator | FT | Weekdays | Behavioral Health | Remote/Champion Hills

About the role

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid‑South. The Patient Referral Coordinator processes referrals from referring medical providers to Behavioral Health, coordinates and assures the smooth flow of the referral and scheduling process to meet patient needs, completes prior authorizations as required, and models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients through compassion, a focus on service expectations, and a consistent drive for excellence.

Responsibilities

• Handles referrals from other providers and hospital patients needing follow‑up appointments, gathers necessary information, and schedules the appointment.
• Obtains demographic and insurance information on patients.
• Confirms patient insurance verification and eligibility on all new patients.
• Registers all new patients into the system.
• Prepares and organizes new patient charts.
• Schedules new patients in computer system in accordance with physician and/or office guidelines.
• Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all authorization and correspondence relating to referrals in patient charts and computer.
• Serves as receptionist by providing general information to visitors and referring them to appropriate staff members; assists in answering office telephone, routing incoming calls and taking/relaying messages to appropriate staff members.
• Ensures timely and accurate completion and submission of appropriate hospital charges for billing.
• Prepares and submits data to third‑party vendors.
• Performs other job functions as needed or requested.

Requirements

• High School Diploma or Equivalent.
• 3‑5 years of experience in a healthcare or medical office environment.
• Ability to foster and maintain good working relationships with internal and external customers (supervisors, managers, physicians, other departments/areas).
• Ability to work well in a multitasking environment while paying close attention to details.