Patient Referral Coordinator

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light—we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first—helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

Schedule

• Monday through Friday from 8:30 AM Eastern Standard Time to 5:00 PM Eastern Standard Time
• Work schedule is subject to change based on business needs

Location

• Hybrid role based in Syracuse, NY
• On-site three (3) days per week and remote two (2) days per week after successful completion of on-site training
• Work location is subject to change based on business needs

About the role

The Patient Referral Coordinator is responsible for the processing and coordination of all new referrals with the main objective being to clear all patients prior to service in order to ensure proper payment in compliance within all legal and regulatory parameters. This role ensures accurate, efficient, and timely processing of new referrals for Infusion and Enteral services, including obtaining necessary documentation, confirming insurance coverage, coding and pricing products, documenting patient information, submitting for pre-authorization, and coordinating the initial referral push. The Admissions Representative provides support and collaborates with referral sources, hospital liaisons, pharmacy, nursing, billing, and branch personnel.

Responsibilities

• Provide knowledge and leadership regarding infusion intake processes by:
  • Receiving new requests for services via phone, fax, or other means
  • Obtaining all information necessary to accurately process the referral according to established procedures
  • Completing the referral process within the required timeframe to meet patient, family, and referral source needs
  • Accurately completing the patient record in the applicable computer system, including demographics, insurance, and clinical information
  • Recording progress notes and alerts to present a clear picture of patient data
  • Confirming insurance coverage for requested services, including eligibility, deductibles, out-of-pocket costs, authorization requirements, and patient obligations
  • Communicating with referral sources or liaisons regarding insurance coverage, information limitations, and referral status
  • Obtaining insurance authorization when necessary, documenting it according to procedure, and tracking expiring authorizations for renewal
  • Ensuring accurate and complete billing information is obtained and recorded for timely claim submission and payment
  • Communicating financial obligations to patients or their designees, ensuring understanding and agreement, and establishing payment methods up-front
  • Maintaining the pending referral log daily and attending morning rounds prepared to discuss patient status
  • Responding to requests for assistance from pharmacy, billing, and clinical personnel
  • Staying familiar with specific payer guidelines, requirements, and contracts
  • Staying current with and implementing industry changes
  • Consulting with the Admissions Director or Manager for unfamiliar situations or decisions outside the role’s scope
  • Assisting with special projects and performing other duties as needed
  • Maintaining the monthly Referral Census Log
  • Serving as a company resource for Infusion processing and reimbursement
  • Demonstrating a professional, cooperative, and friendly attitude toward all internal and external customers
  • Using discretion in handling confidential matters
• Adhere to departmental and company policies and procedures by:
  • Following policies and procedures
  • Adhering to Medicare and Medicaid regulations
  • Adhering to insurance carrier regulations
  • Adhering to established company contract regulations
• Exhibit exceptional work ethics by:
  • Not being wasteful or abusing company resources (vehicles, building, equipment, supplies, phone, utilities, work time, or time absent)
  • Presenting fair and honest expense reports
  • Following through on commitments in a timely manner
  • Returning phone calls and emails promptly
  • Being flexible and able to prioritize
  • Allowing others to speak without interruption
  • Using proper grammar, a respectful tone, and language free of prejudice, harassment, profanity, or ill will

Requirements

• Associate’s degree in Business, Health Care Services, or Medical Sales
• Minimum of one (1) year of experience in the healthcare industry
• Strong working knowledge of first- and third-party payer requirements related to billing and collections
• Excellent management, communication, interpersonal, teamwork, organizational, and analytical skills
• Ability to prioritize and multitask
• Proficiency in problem resolution
• Self-motivated and self-disciplined
• Computer and mathematical aptitude

Qualifications (Preferred)

• Minimum of two (2) years of experience with a home care company
• Prior home infusion experience on the provider or payer side

Skills

• Communication Skills
  • Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
  • Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
• Computer Skills: Become and remain proficient in all necessary programs for execution

Benefits

• $1,000 retention bonus

Pay

$20 - $25 USD per hour

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Occasionally required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Other Requirements

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

Expectations for All Employees

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked-hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

General Information

The statements above describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees may be required to assist directly—or coordinate assistance—to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others.