Patient Operations Specialist - Redmond

About the Role

At COPA, our Patient Operations Specialists are the warm and approachable team members who help keep our pediatric clinic running smoothly every day. As a key member of the Patient Operations team, you’ll support children and families by scheduling appointments, welcoming patients at check-in and check-out, and helping families navigate COPA’s patient portal. This role blends organization, technology, and compassion, requiring attention to detail, comfort with healthcare systems, and an understanding of policies that protect our patients. Most importantly, you’ll help create a warm, inclusive, and family-friendly environment where every patient feels cared for and supported.

Responsibilities

• Deliver exceptional customer service while greeting patients, managing calls, and creating a welcoming clinic experience
• Accurately handle patient registration, scheduling, insurance verification, and EMR documentation
• Coordinate communication across departments to support smooth daily clinic operations
• Manage administrative tasks including scanning, forms, payments, audits, and patient portal support
• Maintain compliance with HIPAA and organizational standards while supporting workflow, problem-solving, and team training

Requirements

• High School diploma or equivalent required
• Three years of customer service experience required; clerical experience in a clinical setting preferred
• Intermediate and advanced phone, verbal, and computer skills
• Ability to work well under pressure with minimal supervision
• Flexibility and willingness to handle a variety of tasks
• Ability to adapt to the changing needs of the department and organization
• Must be flexible and willing to work at any COPA site during evenings, weekdays, and weekends as needed for coverage
• Epic EMR experience preferred
• Proficient with Microsoft Office Suite
• Bilingual in Spanish and English a plus

Physical Requirements

• Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone, or through other required technology
• Sitting or standing for long periods of time
• Frequent repetitive motion including computer keyboard use, reaching with hands and arms, and walking
• Occasional lifting and/or moving up to 30 pounds and, on rare occasions, up to 50 pounds
• Specific vision abilities required include viewing a computer monitor for long periods, close vision, distance vision, color vision, peripheral vision, and depth perception
• Must be able to wear appropriate personal protective equipment (PPE) as required

Working Conditions

• Work inside in a general medical office or personal office (HIPAA-compliant) setting with ergonomically configured equipment
• Travel between COPA clinics, business office, and community partners as required

About the Company

Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play, and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day.

Benefits

• 401k and Profit sharing
• HSA, HRA, and FSA Enrollment
• Medical, Life, Vision, and Dental Insurance
• Supplemental insurance options
• Pediatric Care Benefits
• Employee Assistance Program (EAP)