Patient Observation Technician

Responsibilities

• Demonstrates understanding and proficiency in the use of patient monitoring software while functioning as a Remote Monitoring Technician.
• Maintains continuous visual observation of assigned patients and utilizes the digital two-way audio system to verbally redirect patients when appropriate.
• Provides one-to-one (1:1) direct patient observation when assigned to sit with a patient in the room to help prevent self-injury, injury to others, or unsafe behaviors when the patient and/or family is unable to provide supervision.
• Demonstrates the knowledge and skills necessary to provide appropriate observation and support for assigned patient populations based on the patient’s individualized treatment plan and care needs, as delegated by the Registered Nurse (RN).
• Immediately notifies and collaborates with assigned nursing and support staff in emergency situations or when intervention is needed to ensure patient safety and routine patient care needs are addressed.
• Recognizes behaviors that may pose a threat to the patient or others and seeks assistance promptly according to established protocols.
• Participates in shift hand-off communication, providing and receiving pertinent information regarding assigned patients, observed behaviors, safety concerns, and care needs.
• Collaborates with team members to coordinate meal and break periods and notifies appropriate staff before leaving the monitoring station to ensure uninterrupted patient observation and coverage.
• Actively participates in identifying, documenting, and reporting patient safety concerns and potential risks.
• Affords assistance in identifying and reporting environmental safety hazards and seeks assistance to remove potential hazards from patient rooms, communicating findings to the Charge Nurse or designated clinical leader.
• Demonstrates safe work practices and behaviors by following organizational safety policies and procedures, helping to prevent unsafe conditions, and participating in department and organizational safety initiatives.
• Demonstrates initiative and accountability in supporting quality improvement efforts and delivering exceptional customer service to patients, families, and team members.
• Works collaboratively as part of the healthcare team by balancing individual responsibilities with team goals, maintaining an open and respectful approach to feedback, supporting coworkers, and contributing to a positive work environment focused on patient-centered care and organizational success.

Qualifications

• High School graduate or GED.
• Familiarity with healthcare environment preferred.
• Basic computer skills required.
• Writes, reads, comprehends and speaks fluent English.
• Multicultural sensitivity.
• Microsoft Office – basic computer skills.
• Customer/patient focused.
• Critical thinking skills using independent judgment in making decisions.