Patient Observation Technician

People

• Promotes a positive work environment with the interprofessional care team.
• Participates in teamwork by responding positively to requests for assistance.
• Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.
• Interacts with peers, staff and patients in a supportive and respectful manner.
• Encourages open communication to achieve mutual understanding.
• Communicates in a positive and professional manner.

Service

• Functions as a liaison between patients, families and staff to troubleshoot and resolve telesitter issues.
• Responds quickly, logically and patiently to questions or requests from patients and hospital staff.
• Organizes daily work flow, problem-solves basic and routine matters, and prioritizes simultaneous situations, seeking guidance and assistance when needed.
• Maintains visual observation of assigned patients at all times and verbally redirects patients over digital 2-way audio device.
• Delivers AvaSys Mobile Carts to patient rooms, sets up the unit, and assists with testing of the unit’s position, camera, and audio speaker.
• Contributes towards improving department scores for patient satisfaction on unit-based scorecard through peer-to-peer accountability, i.e. shift handoff/report.

Quality/Safety

• Communicates with interdisciplinary team and responds quickly to patient behavioral changes.
• Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes.
• Provides for the privacy of patients and families, keeping the safety of the patient in mind.
• Provides appropriate hand-off at change of shift at patient bedside to communicate and collaborate, promoting patient-centered care.
• Sets up the unit, and assists with testing of the unit’s position, camera, and audio speaker.
• Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability.

Growth/Innovation

• Seeks guidance and validation of knowledge base, skill level and decision making as necessary, especially in areas of question, from preceptor and assigned licensed personnel.
• Completes and updates the individual development plan (IDP) on an on-going basis.
• Offers innovative solutions through participation in performance improvement projects and shared governance activities.