Patient Navigator - Third Party Reproduction

About the Role

The Patient Navigator - Third Party Reproduction role is an ideal opportunity for compassionate, detail-oriented individuals seeking to make a meaningful impact in the field of reproductive health. You will play a vital role in supporting patients undergoing Third Party Reproductive (TPR) services, guiding them through their treatment journey, and coordinating care with a multidisciplinary team to ensure an exceptional experience.

Key Responsibilities

• Serve as the primary point of contact for patients undergoing Third Party Reproductive (TPR) services.
• Guide patients through their treatment plans, educating them on procedures, testing, medications, and follow-up care.
• Cookordinate TPR treatment per provider directives under the supervision of a registered nurse navigator.
• Schedule appointments, tests, referrals, and ensure all necessary follow-ups are completed.
• Communicate regularly with healthcare providers and administrative teams to support continuity of care.
• Maintain accurate documentation in the electronic medical record (EMR) system.
• Provide emotional support and advocate for patient needs throughout the treatment process.
• Monitor patient progress, track compliance, and follow up on missed appointments.
• Participate in team meetings, quality improvement initiatives, and assist with special projects as assigned.
• Assist with additional administrative tasks and other duties as assigned.
• Affist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.

Position Requirements

• Education: High school diploma required. Bachelor’s degree in healthcare, social work, or a related field preferred; Certified Medical Assistant Certification (CMA) preferred.
• Experience: Minimum of 1 year of experience in third-party reproduction (TPR) coordination, patient navigation, or a related fertility care coordination role required. Experience coordinating ART cycles is highly preferred.
• Skills: Strong knowledge of healthcare systems, insurance processes, and patient advocacy. Excellent communication, organizational, and problem-solving skills. Excellent time and people management skills with the ability to work independently, multi-task, and prioritize work. Proficiency in using electronic medical records (EMR) and healthcare software. Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.

Compensation & Benefits

• Hourly Rate: Final offers based on experience, skills, and qualifications.
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program.

Diversity & Inclusivity

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply. Equal Opportunity Employer